Support
Need help? We're here. Most questions are answered below, or reach out directly.
Email Support
We typically respond within 1–2 business days.
support@geogrocer.com
Why am I not getting geofence alerts?
Make sure location permission is set to Always in your iPhone Settings → Geo Grocer → Location. "While Using" will only alert you when the app is open. Also confirm that notifications are enabled in Settings → Notifications → Geo Grocer.
How do I set location to Always?
Go to Settings → Geo Grocer → Location and select Always. You may need to first select "While Using" before the Always option appears. The in-app tutorial (Profile → Show Tour) walks through this step.
How do I invite someone to my household?
Go to the Household tab and enter their email address in the invite field. They'll see the invite appear in their Household tab and can accept or decline. Both users need a Geo Grocer account.
How do I share a grocery list?
Open any list, tap the share icon, and choose a household member. You can share as view-only (they can see items but not edit) or editable (they can add, check off, and delete items).
Will household members see my location?
No. Geo Grocer never shares your real-time location with household members. They only receive a notification if you enter a geofence for a store where they have a list. They are not shown your coordinates.
How do I set up shopping reminders?
Go to the Profile tab, enable reminders, and pick a time. Geo Grocer will send you a daily nudge at that time to check your lists.
How do I delete my account?
Go to Profile → Danger Zone → Delete Account. This permanently removes your account, stores, grocery lists, and all associated data. This action cannot be undone.
Is my location data stored?
No. Your coordinates are used only in the moment to check distances to your saved stores and are never logged or retained on our servers. See our Privacy Policy for full details.
The app isn't detecting my store. What should I check?
Make sure the store's address and geofence radius are correct. Open the store and tap the edit (pencil) icon to adjust. The default radius is 1 mile. You may need to increase it for larger stores or areas with less precise GPS signal.
I forgot my password. How do I reset it?
On the login screen, tap Forgot password? and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.